Privacy Policy

Privacy Policy for https://abu-dhabi-city-tours.terratrek.net

Introduction

Welcome to the online home of Abu Dhabi City Tours (hereafter referred to as ‘we’, ‘us’, or ‘the Company’). We are dedicated to providing an exceptional travel experience while ensuring your privacy and data security. This Privacy Policy explains how we handle the personal information you share with us when you use our website, applications, services, or products. By visiting or using our platform, you agree to the practices described in this policy.

Scope

This privacy policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our site, each of which has its own privacy policies. We encourage you to review these policies to understand how your data is handled when visiting such external platforms.

Processing Activities

This policy outlines the ways we process personal data, including:

  • Account Management: When you create an account with us, we collect and store account information such as your name, contact details, and login credentials.
  • Transactions: We securely process payment information, financial records, and purchase history for seamless transactions.
  • Device Information: We may capture mobile device identifiers, operating system data, and browser types to enhance user experience.
  • Location Data: With your consent, we access location services to provide personalized recommendations and services.
  • Communication: Personal details are collected when you choose to receive newsletters, emails, or other promotional communications from us.
  • Feedback and Reviews: We value your input and may collect feedback, survey responses, and product reviews to improve our offerings.
  • Social Media Integration: If you connect your social media accounts, we may access and store relevant personal data for account linking and sharing options.
  • Product Interactions: Details about the products you view, search for, or purchase are tracked for personalization and analytics.

Personal Data Collection

We collect a range of personal information to deliver our services and enhance user interactions:

  • Account Creation: Name, email address, password (hashed), profile picture.
  • Payment Details: Credit/debit card numbers, expiration dates, CVV codes (encrypted), billing addresses.
  • Financial Information: Bank account details, transaction histories (anonymized).
  • Purchase Data: Product/service preferences, purchase frequency, order history, and shipping addresses.
  • Mobile Devices: Unique device identifiers (UDIDs or similar), operating system versions, and advertising IDs.
  • Location: GPS coordinates when you opt-in to location services for personalized recommendations.
  • Feedback & Reviews: Contact details, feedback content, and review ratings.
  • Social Media: User profiles, posts, and connections when you link social media accounts.
  • Product Interaction Data: Pages visited, search queries, product clicks, and add-to-cart activities.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to improve your browsing experience:

  • Strictly Necessary Cookies: These ensure basic functionality, security, and account management.
  • Preference Cookies: Tailored settings and features based on user choices.
  • Analytics Cookies: Track website usage, analyze user behavior, and provide insights for performance improvements.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and business needs:

  • Account Information: Retained until the account is inactive or closed, in compliance with tax regulations.
  • Payment Details: Encrypted and stored securely for transaction history and fraud prevention (up to 7 years).
  • Purchase Data: Kept for customer service, analytics, and marketing purposes (up to 5 years).
  • Communication Records: Retained for customer support and improvement (up to 2 years).
  • Other Personal Data: Deleted or anonymized once the original purpose is fulfilled, as per data protection laws.

Security Measures

We take robust measures to safeguard your personal data:

  • Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Our systems implement role-based access controls to ensure only authorized personnel can view personal data.
  • Regular Audits: Security audits and penetration testing are conducted periodically to identify and mitigate potential risks.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. Our services are designed for adults, and we encourage parents to supervise their children’s online activities.

International Data Transfers

As a global company, we may transfer your personal data across borders to our affiliates or service providers located in different countries. These transfers are subject to appropriate legal safeguards, such as Standard Contractual Clauses, to ensure data protection and privacy.

Your Rights and Choices

You have certain rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: If your data is inaccurate or incomplete, you can ask for corrections.
  • Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
  • Object: You have the right to object to the processing of your data for specific purposes.
  • Data Portability: Upon request, we will provide a portable copy of your personal data in a commonly used format.
  • Withdraw Consent: You can withdraw consent for certain data processing activities at any time.

To exercise these rights or have any questions about our privacy practices, please contact us using the details provided below.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or by posting a prominent notice on our website. We encourage you to review this policy periodically to stay informed about your privacy rights.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Email: [email protected]
  • Phone: +1 (123) 456-7890
  • Mailing Address: Abu Dhabi City Tours Privacy Team, 456 Travel Lane, Abu Dhabi, UAE.

We appreciate your trust in us, and we are committed to protecting your privacy throughout your journey with Abu Dhabi City Tours.